Effective Date: 07/09/2024
Last Updated: 07/09/2024
At Active Bait Solutions, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and the steps we take to safeguard your information when you interact with our website, including shopping, submitting catch reports, or contacting us.
1. Information We Collect
We only collect information that is necessary to provide the services and features on our website. The type of information we collect depends on how you interact with our website.
a. When You Contact Us
If you use the Contact Page to reach out to us, we collect:
- Your name, so we know who we’re speaking with.
- Your email address, so we can reply to your message and keep the conversation going.
This information is only used to respond to your inquiry and will not be shared or sold to third parties.
b. When You Place an Order
When making a purchase through our website, we collect the following details to ensure your order is processed and delivered correctly:
- Name: To identify who the order is for.
- Email Address: For order confirmations, updates, and customer support.
- Shipping Address, which includes:
- Street Address
- Town/City
- County (optional)
- Postcode
- Phone Number: To contact you regarding your order or delivery.
This information is used solely for processing and fulfilling your order. We do not store payment details on our servers; all payment processing is handled securely by third-party payment processors.
c. When You Submit a Catch Report
On our Catch Report Submission Page, we collect information to share your catch with our community and for marketing purposes. The information we collect includes:
- Name: To credit your submission.
- Email Address: In case we need to contact you about your submission.
- Hometown, Age, and Occupation (all optional): This information is entirely voluntary and can be provided for added context.
We also collect non-personal details related to your catch, like the weight and location, along with a picture of the catch, which may be shared on our social media platforms. By submitting this photo, you consent to its use for marketing purposes.
2. How We Use Your Information
We use the information you provide for specific purposes to ensure you have a seamless experience on our website.
- Order Fulfillment: Your shipping and contact details allow us to deliver your order and communicate any updates or issues.
- Communication: Whether you’re submitting a catch report or contacting us, your email and name are used to ensure clear and direct communication.
- Marketing and Social Media: Catch report photos and related details (with your consent) may be shared on our social media platforms to showcase user-submitted content.
We will never sell or rent your personal information to third parties.
3. Payment Processing
We use trusted third-party services such as WooCommerce for processing payments. Your payment details (e.g., credit card information) are securely processed by these providers. We do not store your payment details on our servers. Our payment processors comply with industry-standard security protocols to protect your information.
4. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience. These small files are stored on your device and help our site remember details like your shopping cart contents or whether you’re logged in. You can manage cookie settings directly through your browser to limit or disable them, although this may impact certain functionalities of the site.
5. Sharing of Information
We only share your information in specific situations necessary to operate our business and provide services to you:
- Payment Processors: Your payment details are securely processed by trusted third-party providers (e.g., PayPal, Stripe).
- Shipping Providers: To deliver your orders to the correct address.
- Legal Obligations: If required by law, we may share your information to comply with legal obligations, such as a court order.
We do not sell your information to any third parties.
6. Security Measures
We take the protection of your personal information seriously. Our website uses encryption and other security measures to protect your data from unauthorized access or misuse. However, no online system is 100% secure, and while we strive to protect your information, we cannot guarantee absolute security.
7. Retention of Data
We retain your personal information only for as long as necessary to provide you with services, fulfill your orders, or as required by law. Once your data is no longer needed, we take steps to securely delete or anonymize it.
8. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you.
- Correct any inaccuracies in your information.
- Request deletion of your personal information, subject to legal or contractual requirements.
- Withdraw consent: If you have consented to the use of your data, you can withdraw that consent at any time.
To exercise any of these rights, or if you have questions about your data, please contact us at info@activebaitsolutions.com!
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational needs. The latest version will always be available on our website, and the effective date will be revised accordingly.
10. Contact Information
If you have any questions or concerns about our Privacy Policy or how we handle your data, feel free to reach out:
Active Bait Solutions
Email: info@activebaitsolutions.com
Address: The Middle Unit, Goodwin Park, Sandwich Industrial Estate, Spitfire Rd, Sandwich CT13 9LN